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Course Provider FAQs

REBAC course providers must frequently field questions from students about the REBAC organization, related member benefits, what it takes to earn their ABR® Designation and more. To help you provide good answers for these questions, please consult this handy compilation of FAQs.
 

MEMBERSHIP DUES AND USE OF ABR® DESIGNATION

 
 

MEMBER BENEFITS

 
 

REBAC COURSES

 
 

DOCUMENTATION/SUBMISSION

 
 

MISCELLANEOUS INFORMATION (GENERAL)

 
 

MISCELLANEOUS INFORMATION (INSTRUCTORS AND COURSE PROVIDERS)

 
 
 

MEMBERSHIP DUES AND USE OF ABR® DESIGNATION

 
What are REBAC’s annual dues?
Students who successfully complete the ABR® Designation Course receive one free year of membership in REBAC. Renewal dues (currently $110.00) shall be billed at the beginning of each calendar year and shall be prorated for the first year following Course completion to reflect any remaining balance of the free twelve (12) months’ credit received.
 
 
 
When can students begin using the ABR® designation in their marketing materials?
Students may begin using the designation ONLY after REBAC has conferred the designation to them. They must also maintain active memberships in REBAC and NAR to continue using the ABR® designation.
 
 
 
Why are students required to pay dues after their free year of membership expires?
In order to have ongoing use of the ABR® designation, students must maintain membership with REBAC. REBAC provide its members with a robust portfolio of member benefits, which REBAC staff continuously updates to ensure that Accredited Buyer’s Representatives have the best education, marketing tools, and networking opportunities for their professional development and success. Updating member benefits require commitment from our members, which is why we must ask ABR designees each year to invest in their success and pay dues.
 
If students do not maintain membership with REBAC, or if they use the designation before it’s been officially awarded, enforcement measures may be taken.
 
In addition, students should note that also it is a violation of the NAR Code of Ethics as well as many state license laws to use any designation or insignia for which they are not authorized to use. (Please also note that all members of REBAC must also be members in good standing with NAR.)
 
 
 

MEMBER BENEFITS

 
When do REBAC member benefits begin?
Member benefits begin after you complete the ABR® Designation Course and REBAC receives students’ designation applications and verification that they’ve passed the exam. You must also be a current member of both REBAC and NAR.
 
Note to Providers: Please transmit all exams and applications to REBAC as soon as possible after completing a course.
 
 
 
When can an ABR® candidate begin using the ABR® Designation?
Candidates must be current members of REBAC and NAR, and can use the ABR® Designation after ALL of the following requirements have been met:
 
 Successful completion of the ABR® Designation Course
 Successful completion of one elective course
 Details have been submitted confirming five buyer-representation transactions
 Notification has been received from REBAC that all requirements have been met.
(This will arrive as a faxed message from REBAC.)
 
 
 
What are the benefits of REBAC membership?
Members receive a wide range of complimentary benefits, all designed to keep them informed on issues and topics related to buyer representation, and to provide an array of business-development opportunities. These include:
 
 Today’s Buyer’s Rep—a monthly newsletter filled with informative articles, marketing tips, and other insights from successful buyer’s reps and other industry experts.
 The Real Estate Professional—a bi-monthly journal offering a wide range of articles focused on real estate sales and management.
 Webinars—featuring timely and relevant buyer-representation topics, exclusively for our members.
 TBR HotSheet—quick, concise summaries of current articles of interest to buyer’s rep, delivered each week to your e-mail Inbox.
 Home Buyer Seminar Guide—a special online tool designed to assist members in planning and conducting their own seminars for home buyers.
 Online membership directory—all members receive a listing on our Web site, an important tool for connecting home-buying consumers with trained buyer’s reps.
 REBAC Day—special sessions and networking opportunities held each year at the national REALTORS® Conference & Expo.
 Referral Network—One of the best member benefits! REBAC advertising encourages consumers to request a free Home Buyer’s Toolkit and a list of contact information for REBAC members in their area. REBAC receives about 50 such requests each day. It’s a great source of referrals for our members.
 Additional benefits—ABR® members can also access numerous marketing tools and client-support products at a discounted price (see question 8 for details).
 
 
 
What can be downloaded from the REBAC Web site?
Members can conveniently access these informative resources and marketing tools online:
 
 Logo files for ABR®, ABRM?, and REBAC
 Ad slicks from current and previous advertising campaigns campaigns
 REBAC’s Marketing Plan
 Past issues of Today’s Buyer’s Rep
 Past REBAC Connection webinar presentations
 Order forms for other products--see below.
 
 
 
What products (if any) does REBAC sell to members?
Certain member benefits have been subsidized by REBAC, but must be purchased at a nominal price, including:
 
 REBAC Print Shop—a fully-automated online print shop where you can customize your own marketing materials, including flyers, postcards, and brochures, choosing from an array of professionally-designed themes and formats.
 Homebuyer’s Toolkit—a booklet that walks buyers through each step of the home-buying process.
 Gold ABR® Stickers—adds as distinctive look to business cards. 
 Customized logo apparel—including ABR®, ABRM? and REBAC logos.
 
 
 
Will a member of REBAC who is not an ABR® designee be listed on the Web site?
Yes, all members—ABR® designees and candidates—are included in REBAC’s online directory. However, members who have earned the ABR® are always listed ahead of other members in directory searches. Directory search results are displayed in the following order:
 
 First, ABR® designees with enhanced profiles
 Other ABR® designees
 REBAC members with enhanced profiles
 Other REBAC members
 

Note: The order of names for all completed searches changes every time a search is conducted, using the above criteria.

 

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REBAC COURSES

 
What are the elective courses for earning the ABR® Designation?
REBAC offers five (5) elective courses, including:
 

 Successful Buyer Representation in New-Home Sales
 Successful Buyer Representation in Relocation
 e-Buyer
 Innovative Marketing Techniques for Buyer’s Representatives
 Short Sales and Foreclosures: What Buyer’s Representatives Need to Know

 
Additional courses that count towards the REBAC elective requirement are:
 

 Creating Wealth through Residential Real Estate Investments (CRS course)
 International Real Estate for Local Markets (CIPS course)
 Land 101: Fundamentals of Land Brokerage (RLI course)
 NAR’s Green Designation Core Course
 Introduction to Real Estate Auction (NAR course)
 Resort and Second-Home Markets (NAR course)
 e-PRO® (NAR course)
 Effective Negotiating for Real Estate Professionals (WCR course)
 Harnessing the Power: Skills-Based Performance Management (WCR course)
 Seniors Real Estate Specialist (SRES®) Designation Course

 
Courses can be completed in any order. Elective courses can be taken any time prior to the ABR® Designation Course and up to 36 months after completing the ABR® Designation Course.
 
 
 
Where can I find a schedule of ALL courses offered through the REBAC license agreement?
Please note that it is essential that course providers notify REBAC of all newly scheduled courses so we can assist them in their marketing efforts by posting their offerings on this Web site.
 
 
 
What is the ABRM? Designation and how is it earned?
ABRM? stands for Accredited Buyer’s Representative Manager and is a designation for brokers, owners or managers.
 
Candidates must have already taken the ABR® Designation Course either by attending a class or "challenging the exam"—in other words, simply taking the exam through REBAC for a fee of $295. Candidates can then take the ABRM? Designation Course and earn the ABRM? Designation. They must also maintain current membership status in both REBAC and NAR.
 
 
 
What documentation is required to earn the ABRM? Designation?
Candidates must submit either: 1) a list of 25 transactions in which they oversaw buyer’s representatives; or, 2) the name of one or more buyer’s representatives whom they have managed for a period of two years or more.
 
 
 

DOCUMENTATION/SUBMISSION

 
What is a NRDS number and why is it important?
NRDS stands for National REALTORS® Database System. Each member of NAR is assigned a unique NRDS number. REBAC pulls all its membership information from the NRDS system in order to maintain consistency among the Local, State and National Boards. If a student is not yet a member of NAR, they can still take a course. However, they will be notified that their free year of REBAC membership will not begin until they submit their 9-digit NRDS number to REBAC.
 
 
 
When can ABR® candidates submit their documentation for the designation?
Candidates can submit their documentation ONLY when they have completed the ABR® Designation Course AND one elective course. Please remind candidates not to submit their request prior to receiving their welcome letter and ABR® designation application, which includes their new REBAC identification number.
 
The complete documentation process typically takes 3–4 weeks, depending on when the course provider mails the information to REBAC. Once we receive the application and required paperwork, REBAC’s Member Service Team processes it within 24–48 hours.
 
 
 
Do leases or personal transactions count towards meeting the transaction requirements for earning the ABR® Designation?
Yes, ABR® candidates can use both leases and ONE personal transaction (meaning the purchase of their own property) as part of the five transactions needed to receive the ABR® designation.
 
 
 
Are dual agency transactions allowed for ABR® Designation requirements?
To count towards their ABR® Designation, candidates cannot represent both parties at the same time. However, someone from their office can represent the other party; the application form includes a space for providing this other person’s name.
 
 
 
Are there timing considerations regarding the five transactions?
You can include any transactions that occur ANY TIME prior to taking the ABR® Designation Course, and up until 36 months (3 years) after completing the course. However, there is a 3-year limit for completing all requirements. If you haven’t completed your transaction and elective requirements by the 3-year deadline, you will need to take the ABR® Designation course again.
 
 
 
Where does REBAC send the ABR® and/or ABRM? certificate kits when a member is designated?
The certificate kits are sent to local Boards for presentation (unless a Board has asked that we send it directly to the member). The kits are prepared by an outside vendor and usually arrive 4–5 weeks after designation. REBAC will notify you by fax once your paperwork is finalized so you can start using your ABR® Designation.
 
 
 

MISCELLANEOUS INFORMATION (GENERAL)

 
What is a passing grade on the exam?
80 percent, or 40 correct answers out of 50 questions.
 
 
 
How many ABR® Designees are there?
Over 39,000.
 
 
 
How is someone nominated to the REBAC Hall of Fame?
Members can nominate themselves or any other member by contacting REBAC. It will then be reviewed by a selection committee. Click here to find out more about the REBAC Hall of Fame.
 
 
 

MISCELLANEOUS INFORMATION (INSTRUCTORS AND COURSE PROVIDERS)

 
How are REBAC instructors informed of changes to courses and procedures?
E-mail messages are sent from our Business Development Manager, Dawn Headtke, informing instructors of any changes to the courses or procedures.
 
If an instructor is not receiving these messages, please ask them to check their e-mail address on their NRDS record; if this information has not been updated, it will not be current with REBAC, because all information is pulled from the NRDS system.
 
Please also note that course providers are responsible for providing current materials to their instructors. Additionally, complete details on instructor training sessions are available here.
 
 
 
How often do REBAC instructors need to be recertified?
Once every two years.
 
 
 
How does a course provider find an instructor to teach a course?
Lists of approved instructors for all current courses can be found by contacting the REBAC licensed provider in your area. If a provider has an instructor whom they’d like to certify for a particular course, please refer to the next question.
 
 
 
How do instructors become certified to teach other REBAC courses?
Other REBAC courses are typically offered in conjunction with Instructor Recertification Workshops held at NAR’s REALTORS® Conference & Expo and Midyear Legislative Meetings, and at the Real Estate Educators Association (REEA) Annual Conference. If instructors cannot attend one of these meetings, they will need to audit the live presentation of a course from an instructor who has taught it at least twice before and has received excellent reviews.
 
Course providers may receive an e-mail message or phone call from Dawn Headtke, REBAC’s Business Development Manager, asking permission for an instructor to audit a course they are providing. After permission has been granted, Dawn will notify the instructor that they can proceed with plans to attend.
 
If an instructor is auditing a course with you, they should be marked on your roster as Instructor Audit, and they should take the course exam. No royalty fee is assessed for instructor audits.
 
 
 
How do course providers hire new instructors?
Providers review instructors’ resumes and decide if they would like to hire them. If the new hire is also a new REBAC instructor, you will need to contact Dawn Headtke so that their information can be properly entered in our database. The new instructor will then be informed of upcoming instructor training workshops.
 
 
 
Who is responsible for submitting the courses to the state for continuing education (CE) credit?
Course providers must submit REBAC courses to their state licensing authority in order to receive CE credit. REBAC posts materials at the Course Providers’ Resource Web site to assist course providers in this regard.
 
 
 
What needs to be sent to REBAC after a course is complete?
Upon the conclusion of each REBAC course, you will need to send the following:
 
 Royalty check—royalty fees are detailed on pages 5 and 7 of your REBAC license agreement
 Roster of students—the number of students on the roster should match the number of students who are physically present in the classroom
 ABR® Designation Application or Student Data Form
 Graded Exam Answer Sheet
 Instructor Evaluation
 
All of the above must be sent to:
REBAC
Attention: Dawn Headtke
430 North Michigan Avenue
Chicago, IL 60611
 
Please note that if an instructor is auditing a course, they will need to take the exam and you will need to indicate “Instructor Audit” on a complete data form. No royalty should be paid for instructor audits; please note this on the roster, so that all records are marked correctly.
 
 
 
What standards of conduct must course providers expect of instructors?
Licensed course providers must require all instructors to agree to the following:
 
 Throughout the presentation of a course, instructors should conduct themselves in a professional and ethical manner and should not engage in any behavior or speech that is inappropriate, defamatory, obscene or unlawful, including any behavior that constitutes harassment or discrimination based on race, sex, religion, age, national origin, disability or of any kind whatsoever.
 Instructors will not, without advance written permission from REBAC, engage in selling or promoting, for personal or third party gain or benefit, any product or service during the course. For example, instructors may not provide order forms directly to students. They may, however, mention an upcoming real estate-related course during their presentation.
 Instructors shall not reproduce, distribute, modify or otherwise use any of REBAC’s course materials except as authorized by the course provider in accordance with the terms and conditions that the course provider has agreed to.
 
 
 
What obligations are course providers under, regarding delivering current course materials?
The REBAC course provider agreement clearly states that all licensed providers must download and reproduce the most recent version of all course materials, including exams and membership requirements, and must check the REBAC web site immediately prior to reproducing these materials, or as close in time as feasible. Providers must understand that REBAC and its partners do not have any liability for any consequences arising out of a provider’s failure to download the proper version of the course materials.